Incidents reported on status page for WorkBright https://status.workbright.com/ https://d1lppblt9t2x15.cloudfront.net/logos/b4f534b1b2336d8261c902c8a1cddde4.png https://status.workbright.com/ en https://status.workbright.com/ Fri, 19 Jun 2026 02:17:48 +0000 https://status.workbright.com/#3b08b643eaa5f645b61282c319ba6e02d9c89df43cbacbaf720e91fcc75a4b40 WorkBright Application & API recovered https://status.workbright.com/ Fri, 19 Jun 2026 02:02:02 +0000 https://status.workbright.com/#3b08b643eaa5f645b61282c319ba6e02d9c89df43cbacbaf720e91fcc75a4b40 WorkBright Application & API went down https://status.workbright.com/incident/913309 Fri, 19 Jun 2026 02:00:46 -0000 https://status.workbright.com/incident/913309#dfd9f57661d27f37e07c4098d293d1dd84e59994e79e7593da8636a4f6adb60c From 8:00 PM – 8:30 PM MST on June 18, 2026, the WorkBright website and API will be unavailable for server infrastructure maintenance and improvements. We apologize in advance for any inconvenience that may be caused. https://status.workbright.com/ Sat, 13 Jun 2026 04:24:55 +0000 https://status.workbright.com/#36b1c00e3e5a44eae6c2afb71d5e79b8208034d462ad5d5614232b58374e576b everify.uscis.gov/api/v31/health recovered https://status.workbright.com/ Sun, 07 Jun 2026 13:24:56 +0000 https://status.workbright.com/#36b1c00e3e5a44eae6c2afb71d5e79b8208034d462ad5d5614232b58374e576b everify.uscis.gov/api/v31/health went down https://status.workbright.com/ Fri, 22 May 2026 02:17:03 +0000 https://status.workbright.com/#35a94f15cfb22c04c180adb92c6bb704da7c07142c98c4f7f732488c7f919240 WorkBright Application & API recovered https://status.workbright.com/ Fri, 22 May 2026 02:02:11 +0000 https://status.workbright.com/#35a94f15cfb22c04c180adb92c6bb704da7c07142c98c4f7f732488c7f919240 WorkBright Application & API went down https://status.workbright.com/incident/890292 Fri, 22 May 2026 02:00:00 -0000 https://status.workbright.com/incident/890292#af0d4b5f522cca184b3f6046cc91bd04af297dd7bc3c41f7a64ac29709cce181 The WorkBright application and API will be unavailable for a 30-minute window. https://status.workbright.com/incident/881127 Mon, 27 Apr 2026 17:09:00 -0000 https://status.workbright.com/incident/881127#f13e93ca840f46643dc36917971aa804961b70a3c7aaf1b0ec8cd1bfff95b764 # WorkBright — Service Incident Report **April 23, 2026** ## Overview On the afternoon of April 23, 2026, WorkBright experienced a service disruption that affected most users of our web application for approximately 30 minutes. We are sharing this report to provide transparency on what happened, what was impacted, and the steps we have taken to prevent a recurrence. ## Severity **P0 (Critical).** The majority of users were unable to use the WorkBright web application during the incident. ## Impact The disruption began at approximately 1:17 PM PM MST and was fully resolved by 1:47 PM MST. During this period: - The WorkBright web application was largely unavailable, including login sessions, reports, dashboards, and any functionality that relies on background processing. - Related features such as notifications, employee group changes, and bulk document assignment updates were affected. - Webhook delivery was paused for the duration of the incident. - Database transaction volume dipped to approximately 25% of typical load. The WorkBright REST API was largely unaffected. More than 90% of our 55+ REST endpoints do not depend on background processing and remained accessible throughout the incident. ## Timeline *All times MST.* | Time | Event | |------|-------| | 12:07 PM | A backfill job was initiated as part of an internal data consistency effort. | | 12:37 PM | Automated monitoring alerted our engineering team to elevated CPU utilization. | | 1:17 PM | External monitoring confirmed the web application was unavailable; the engineering response team was paged. | | 1:30 PM | Engineering convened to investigate, identified the backfill job as the source, and began clearing the affected job queue. Recovery required two restarts of background processing infrastructure. | | 1:47 PM | All services restored. | ## Root Cause A backfill job intended to update a single shared data table was unintentionally executed across all customer accounts. As a result, our background job queue received orders of magnitude more work than expected, exhausting available capacity and degrading dependent services. The underlying defect was a tenant-selection error in the script. The change passed our standard pull request review process, including approvals from multiple engineers and automated review tooling, but the specific failure mode was not caught. ## Prevention and Action Items We have already deployed the following: - **Hard limit on backfill scope** (deployed April 28, 2026). Backfill jobs are now prevented from updating more than 1 million records in a single execution. We are also pursuing the following improvements: - **Increased background processing capacity** to provide additional headroom during high-volume operations. - **Operational guardrails** restricting large batch jobs from running during peak business hours. - **Strengthened review for batch job changes**, including additional automated checks targeting tenant-scope errors. ## Our Commitment We take service availability seriously, and we apologize for the disruption this incident caused. If you have any questions about this incident or its impact on your account, please reach out to your WorkBright representative or contact support@workbright.com. https://status.workbright.com/ Thu, 23 Apr 2026 19:47:04 +0000 https://status.workbright.com/#e04c19d28559e864a62564d4bb32afb051160afc61ab93b3b855138d92197eaa WorkBright Application & API recovered https://status.workbright.com/ Thu, 23 Apr 2026 19:45:19 +0000 https://status.workbright.com/#e04c19d28559e864a62564d4bb32afb051160afc61ab93b3b855138d92197eaa WorkBright Application & API went down https://status.workbright.com/ Thu, 23 Apr 2026 19:41:14 +0000 https://status.workbright.com/#3fe369e48664f07ab13015e05eb99b0e5410f3a621e249d9da5daf3314b16718 WorkBright Application & API recovered https://status.workbright.com/ Thu, 23 Apr 2026 19:17:43 +0000 https://status.workbright.com/#3fe369e48664f07ab13015e05eb99b0e5410f3a621e249d9da5daf3314b16718 WorkBright Application & API went down https://status.workbright.com/incident/805907 Fri, 16 Jan 2026 03:00:00 -0000 https://status.workbright.com/incident/805907#3f639df462804ad75839257026a59411e47777f28ad5cead9428a290ca63bd26 The WorkBright application and API will be unavailable from 8PM MST - 9PM MST January 15, 2026. https://status.workbright.com/incident/790579 Fri, 19 Dec 2025 03:00:09 -0000 https://status.workbright.com/incident/790579#c558043c554c0a02ade5e6946b0b2aa28041f853d8cdb77d87ec989ebdcea285 Application and API unavailable https://status.workbright.com/incident/745645 Fri, 17 Oct 2025 18:32:00 -0000 https://status.workbright.com/incident/745645#c076e7852ba839ed29d9e33dd614422ded6cfb62d9338ad664bcf2bbf8071b55 We have identified the root cause and we are back to normal https://status.workbright.com/incident/745645 Fri, 17 Oct 2025 18:00:00 -0000 https://status.workbright.com/incident/745645#f0cc8eef65335883441fb92159bf58d02c8405d875e2a2ec869c0696275b1d5f Reports, Webhooks, Dashboards are unavailable until further notice. https://status.workbright.com/incident/741006 Fri, 10 Oct 2025 02:00:51 -0000 https://status.workbright.com/incident/741006#75825031f0f36c5201a0d765a57e3c00407b763c9a05942186d1d29c6aadda6b Kernel upgrades https://status.workbright.com/incident/718732 Fri, 05 Sep 2025 02:30:54 -0000 https://status.workbright.com/incident/718732#8f45df8a084c347e5a6131c63cbe1b59079a4c33fff82b3c9999c8b8f550194d Maintenance completed https://status.workbright.com/incident/718732 Fri, 05 Sep 2025 02:00:54 -0000 https://status.workbright.com/incident/718732#5579b5631383c50ca995b461e9cab5b77edcac72045ce28134fab5174bc201a0 Application and API unavailable for scheduled maintenance.